Our Mission

Our mission is to provide patients in Summerfield Urgent Treatment Centre with high quality, easy and convenient access to a nurse when they need it. Our core values and principles are:

Patient-centric: putting patients at the heart of everything we do.
Quality: providing the highest standard of care and treatment.
Ethical: operating within an ethical framework through openness and transparency.
Passionate: being passionate about enhancing caring for our patients.
Teamwork: supporting and sharing with all members of our team and partners.

Zero Tolerance

We have a zero tolerance policy of violence against all Centre staff. We will immediately remove any patient from our list for violence or abuse against any Centre employee. Such behaviour will also be reported to the police.

Service waiting times

The service waiting time can be up to 4 hours on busy days. Some days it may be over 4 hours due to patient emergencies and they will take priority over walk in patients and those that has been allocated a 111 face to face appointment. We will endeavor to see every single walk in patient, however, if we have reached capacity, you will be be asked to reattend the following day or call 111 service for advice and if required, out of hours services.

Patient notice

Our service is open 365 days a year between 8am and 8pm. You do not need an appointment to use Summerfield Urgent Treatment Centre but to avoid waiting times, you are advised to call 111, they will refer you to our service for a telephone call back and if appropriate an appointment time can be given.

You can now access our service through NHS 111 Online

Our Mission

Zero Tolerance

Service waiting times

Patient notice

Footer